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Maturity Level calculation


When you have done the assessment of the maturity level and you have the number of points, how do you determine the overall maturity level?


  • Great question, Mirjam! The primary role of the maturity model is to objectively measure the distinct activities. After that, it is a judgment call as to which activity is most appropriate as an improvement target. For example, if your organization has an executive retreat planned for next month, this may be a great opportunity to take one or more Design activities (e.g., Evaluate your leadership team fit) from a 1 to a 2 even if some other activities currently score a zero. Alternatively, if you suspect that you have morale or turnover risk, the Inspire activities may be more fruitful.

    As for an overall maturity level, there are two ways I've seen this calculated. The first is an overall average rating. This gives a good measure of current state generally and allows you to see progress as you make improvements in just a few activity areas. An alternative method is to use the lowest score from any of the activities. The thinking here is that a lack of maturity in any given activity poses risk to the business strategy and the business results. This more aggressive approach can create a greater emphasis for improvement, but it takes longer to see an increase in this overall measure.

    My personal preference is to use the minimum activity score = overall score approach, but to always present the full list of activities over time to demonstrate active focus areas and historic gains at this more granular level.

    Hope that helps!

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