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I had someone say to me that typically find that employee engagement surveys are the least impactful aspect of an employee engagement initiative, because employees respond primarily based on their expectations of what the company is likely to do with their responses. They said that ambivalence based on previous survey results plays a huge role in employee enthusiasm and that many HR departments don't have influence over disinterested leadership leading this person to to question whether they should even be involved if that's the case.
So what should companies be doing with the statistics produced from a survey and who should be involved in that?